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Mr Eaves, 42, Ammanford, received £3,400:"I had asked for a ladder at work to help with my job but was not provided with one. Not having a ladder led me to fall backwards and hurt my hand. The advisor who took my call spoke in jargon-free language, which I found very helpful. They put me in touch with a solicitor in my area, who made sure I knew what was happening and when. Not only did I get £3,400 compensation but my company is now taking notice of health and safety."
Mr Stevens, 28, Surrey, was awarded £4,980:"A car pulled out from a side road and hit me while I was on my motorbike. This left me with back pain and whiplash, a hospital visit and some time off work. I saw an advert online and phoned the number. The call centre staff explained the claims process to me clearly, and passed my enquiry to a local solicitor. The solicitor ensured that my case was handled in a straightforward way and I was very pleased that my compensation came through in six months."
Christine Richards, 56, Warwick, was awarded £12,580 after breaking her hip:"Although I was nervous and unsure about claiming, once I called the National Accident Helpline I was passed to an excellent solicitor who took care of everything. She was very helpful. After the accident, the hospital changed the speed of the doors closing. I would recommend to others about making a claim. I saw the ad on the TV and made the call. I'm glad I did. That's what others should do."
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